A BLOG FOR HOSPITALITY PEOPLE
Pre-shift was the highlight of my day for the entirety of my restaurant operations career.
Whether I was leading it or attending it, those minutes before service when we all came together to name a shared vision for the evening, talk about what it looks like to get 1% better than the day before, celebrate the meaningful moments we’d co-created with our guests and each other, and anticipate where things might get sticky or weird over the night to come felt cathartic and deeply connecting.
If trust is the heart of a high-performing team, pre-shift was my main artery.
As a leadership coach for hospitality people, I no longer host this sacred gathering in the middle of a dining room or around the bar top. Now, my partner Kimberly and I host it here. This blog and our newsletter (sign up below) is a space we’ve carved out for values-based hospitality leaders to gather round to receive heartfelt connection, mutual support, and expert guidance as we all reach for growth we can see and feel.
Leadership can be a profoundly lonely place, and we hope that by welcoming us into your inbox and joining this virtual huddle, you feel like you’ve got a pair of wise big sisters (who happen to be restaurant whisperers!) and a community of like-minded hospitality people walking with you.
Welcome to Pre-shift, a blog for hospitality people. We’re so grateful you’re here.
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