A BLOG FOR HOSPITALITY PEOPLE
To Our Hospitality Blog
Pre-shift was the highlight of my day for the entirety of my restaurant operations career.Â
Whether I was leading it or attending it, those minutes before service when we all came together to name a shared vision for the evening, talk about what it looks like to get 1% better than the day before, celebrate the meaningful moments we’d co-created with our guests and each other, and anticipate where things might get sticky or weird over the night to come felt cathartic and deeply connecting. Â
If trust is the heart of a high-performing team, pre-shift was my main artery.
As a leadership coach for hospitality people, I no longer host this sacred gathering in the middle of a dining room or around the bar top. Now, my partner Kimberly and I host it here. This blog and our newsletter (sign up below) is a space we’ve carved out for values-based hospitality leaders to gather round to receive heartfelt connection, mutual support, and expert guidance as we all reach for growth we can see and feel.
Leadership can be a profoundly lonely place, and we hope that by welcoming us into your inbox and joining this virtual huddle, you feel like you’ve got a pair of wise big sisters (who happen to be restaurant whisperers!) and a community of like-minded hospitality people walking with you.
Welcome to Pre-shift, a blog for hospitality people. We’re so grateful you’re here.
Love,
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Kimberly, Kate, and Alison at Prospect restaurant in San Francisco.
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Carmy & Sydney from FX’s popular show about the restaurant industry, The Bear, kicking off the process of opening their restaurant.
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Photo of Alison Arth & Kimberly Belle, captured by Julia Ngo of Eloquent Co.
A significant source of drama within teams is rooted in decision making. That drama can look like personal or organizational stuckness, a sense of apathy amongst team members, anger or frustration between...
Photo of Alison Arth and Chef Daniel Boulud.
There’s a reason that we’ve all heard the phrase “location, location, location” more times than we can count: choosing the right location for any food business is a critically important decision that can quickly turn a...
Photo of Kimberly Belle and Alison Arth, courtesy of Julia Ngo of Eloquent Co.
If you’re thinking about opening a restaurant, I bet you’ve already heard someone say the 4 most common words you’ll hear in your fundraising process….
"Send me your deck."
Whether...
Photo courtesy of Spoon and Stable
The majority of my media diet consists of leadership podcasts and personal development books. (And the rest of it consists of binging Love Is Blind).
I learn so much from reading the work of thought leaders like Brené Brown, Gabor Mate, and...
We've been called wise big sisters and restaurant whisperers.Â
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